A clear description helps us understand the problem. Include the game or page, what you expected and what happened. Add a visible round identifier when relevant; keep passwords and payment details private.
Pick up an interrupted round.
Reload the same slot and use its recovery or replay controls. Retrying the same round does not spend credits twice. Complete a pending bonus before opening another slot.
A separate wallet for each kind of visit.
Virtual Chips are always free, stay within the games and cannot be redeemed. Your account has one shared slot balance; guest credits are separate. A free refill is available below 50 credits once per 24 hours.
A request about your information.
Download account records or delete your account from Privacy controls. If you cannot sign in, choose “Privacy request” below. We may need proportionate checks to protect your information; do not send identity documents with your first message.
You can also write to hello@chaohostel.com.
